{"id":427,"date":"2015-09-30T10:57:33","date_gmt":"2015-09-30T10:57:33","guid":{"rendered":"http:\/\/www.abcthebank.com\/blog\/?p=427"},"modified":"2019-07-02T11:46:40","modified_gmt":"2019-07-02T11:46:40","slug":"employee-profile-rosemary-kiboro-customer-service","status":"publish","type":"post","link":"https:\/\/abcthebank.com\/blog\/employee-profile-rosemary-kiboro-customer-service\/","title":{"rendered":"I own a bank, ask my children"},"content":{"rendered":"

Her name has become synonymous with ABC Bank. When you have a challenge with our service and you call her, two things will happen, automatically: One, you\u2019ll get a listening ear, and two, your issue will be resolved.<\/p>\n

Rosemary Kiboro<\/strong>, our Assistant Manager- Customer Service<\/em>, doesn\u2019t come to work. She comes to serve. She puts service in to customer service. Customer Service is not a job she does; it\u2019s a calling she follows.<\/p>\n

Behind the nice voice on the phone or the pleasant emails is a composed, patient, passionate, enthusiastic and friendly personality who will not rest until you are satisfied.<\/p>\n

Rosemary reveals more about herself:<\/p>\n

    \n
  1. Best customer moment –<\/b> When I resolve a customer’s issue and they broadcast their joy in appreciation for the world to know.<\/li>\n
  2. Best advice about money you ever got? –<\/strong> Save 20 percent of your gross income for the future.<\/li>\n
  3. Most cringe-worthy moment on the job? –<\/strong> When a customer told me I was the most useless person.<\/li>\n
  4. What you hope your kids have learnt from watching you handle money –<\/strong> That you don’t just spend it because it is available.<\/li>\n
  5. Spender or saver? <\/strong>– Saver<\/li>\n
  6. Most frivolous purchase ever \u2013 <\/strong>I was once dying to have particular a cell phone. Back in the day when they were very expensive. I walked in to a shop and quickly bought it and left happy. It cost quite a lot. The following week I saw it selling at half the price. I slapped myself in the face. That\u2019s one purchase I\u2019ll never forget, with regrets.<\/li>\n
  7. Life’s mantra –<\/strong> My spending habits must reflect how I want to live in future<\/li>\n
  8. Little known ABC Bank product that can change someone’s life –<\/strong> The Target Account which is very good if you want to save for a specific purpose, e.g a holiday, a car or a home.<\/li>\n
  9. If you weren’t a banker what would you be doing? – <\/strong>I would be a farmer.<\/li>\n
  10. I never leave the office without…<\/strong> my mobile phone<\/li>\n
  11. Most asked customer question… <\/strong>Why are there charges on my account?<\/li>\n
  12. What do your kids think you do for a living? \u2013<\/strong> They think I own a bank!<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

    Her name has become synonymous with ABC Bank. When you have a challenge with our service and you call her, >><\/a><\/p>\n","protected":false},"author":1,"featured_media":750,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[39,27],"tags":[],"_links":{"self":[{"href":"https:\/\/abcthebank.com\/blog\/wp-json\/wp\/v2\/posts\/427"}],"collection":[{"href":"https:\/\/abcthebank.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/abcthebank.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/abcthebank.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/abcthebank.com\/blog\/wp-json\/wp\/v2\/comments?post=427"}],"version-history":[{"count":11,"href":"https:\/\/abcthebank.com\/blog\/wp-json\/wp\/v2\/posts\/427\/revisions"}],"predecessor-version":[{"id":754,"href":"https:\/\/abcthebank.com\/blog\/wp-json\/wp\/v2\/posts\/427\/revisions\/754"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/abcthebank.com\/blog\/wp-json\/wp\/v2\/media\/750"}],"wp:attachment":[{"href":"https:\/\/abcthebank.com\/blog\/wp-json\/wp\/v2\/media?parent=427"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/abcthebank.com\/blog\/wp-json\/wp\/v2\/categories?post=427"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/abcthebank.com\/blog\/wp-json\/wp\/v2\/tags?post=427"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}